USE CASE / DIGITAL GOVERNMENT

An Engaged Citizen is a Connected One

Municipalities struggle to keep up with citizen demands, innovate past legacy systems and interoperate across departments. As cities become increasingly populated and developed, the need to provide citizens with efficient ways to engage is critical. See how IDENTOS' suite of digital solutions for digital government can help.

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Context

Anne-Marie has recently relocated from Vancouver to Toronto for a new job. Coming from another province, Anne-Marie needs to find an apartment, get utilities set-up, get a new driver’s license and health card, and she needs to do it all around her very busy work schedule.

Problem

Citizen

Anne-Marie struggles to find information on how and where to get all of her information updated and identities transferred to her new province of residence. Additionally, she needs to present herself to various municipal offices with similar information across all, in order to complete the applications for transfer. Moreover, most offices are only open during work hours, which proves to be a difficult task around her busy work schedule.

Municipalities

Municipalities are looking for ways to reach and engage their citizens through new mediums as well as more seamlessly and efficiently, so they can cut down on paperwork, reduce costs, and increase community participation in matters such as voting.

Public Service Departments & Beyond

Even when citizen consent is given, public services in different departments and jurisdictions have trouble connecting data due to data silos. Having the ability to extend this network to trusted private sector services such as telecoms or banks would be valuable as well.

Solution

A digital ecosystem built to empower citizens to access various municipal services, while respecting their privacy. Once a citizen is registered into an app powered by dynamic access control technology, they are outfitted with a trusted digital ID, and are provided access to a range of digital services, including the ability to share their personal information with various public and private service providers - all in one place. This could easily scale to extend provincially and federally.

For busy new transfers like Anne-Marie, she will be able to establish a trusted digital ID provided by the city through remote proofing. She can then use this to apply for a new driver’s license and health card. She can also connect to rental boards, manage her application with the required verifiable data, and move into her new apartment. Once there, through integration with the local utility suppliers, Anne-Marie can instantly inform the local gas provider she is the new resident and pay for her account to be set up and be charged monthly. All of this can be done seamlessly from her mobile device, from anywhere, without lengthy in-person or phone wait times.

Later, the ability to quickly fill out a business application allows Anne-Marie to follow her ambitions of being self-employed and growing her own enterprise. Something as simple as paying for a parking ticket or voting can be done at her fingertips.

For government agencies such as municipalities, this technology enables connected journeys for citizens. Ultimately, connected citizens become more engaged citizens within their communities, municipalities and countries.

IDENTOS technology to support

The IDENTOS citizen stack includes:

Federated Privacy Exchange (FPX)
Dynamic consent based access control designed to easily connect a community of users to any number of data and digital service providers.

Digital Wallet
Personal digital wallet that grants users SSO access and management of explicit consent directives.

Community Navigator
A configurable mobile app designed to enable, protect and connect the digital journey for users.

With the IDENTOS citizen stack, tap into:

  • Digital ecosystems that are quick to launch
  • Powerful scalable citizen identity - allowing citizens to access and engage with digital government services
    • Flexibility to leverage existing identities and/or remotely verify identities
  • Interoperability across networks and jurisdictions
  • Privacy and loyalty with citizen consented data sharing and authorization
  • Cost effective network with a flexible data integration that scales effortlessly

Modernize access technology, advance citizen connectivity

Book with us to learn about how IDENTOS specializes in helping you solve for current challenges and innovate for the future.

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